Welcome to the free world

Welcome to the new world of free products, services and information. This is the concept that governs the web 2.0 and the new media. It has started being implemented in the offline world too. This is the outcome of too much production and offer and a modern sales technique. Actually all those free stuff eventually lead to the generation of more sales. This may sound somehow contradictory but as soon as the reasoning is explained it is obvious. Free stuff works as a lure. All that wealth of information can help a potential customer to decide if a product or service is suitable for him/her. Moreover it can be a dynamic presentation on the salesman toolbox.

Examples
Let’s give two examples to make the above statement more clear and comprehensible; one concerning an online business and one concerning the regular offline business. The online example: suppose you want to market / sell a new piece of software, you can write an ebook or a series of posts, videos, podcasts, etc. about the procedure or the function that the software you sell does. Then you can connect the written procedure or function with your software (via link or reference) and have an effective sales and marketing tool. The offline example (just to show that this technique is exactly as efficient as in the online world) might be the following: you have a marketing firm specialized in public relations, you can provide a sort of free services as a starting series of PR campaigns and in order to start a potential client base and to create a relationship with them.

Future Predictions
The trend of “everything is free” will continue to grow rapidly in terms of customer consumption and marketing technique. Each of those products, services and pieces of information will have a referring part that is the underlying hidden marketing / sales message.

Great Brands…

Great brands not only sell like crazy; they also provide a unique consumer experience. They tell a story. A great brand name is Warcraft. It started as a game and it has evolved into a whole philosophy. Warcraft originally was a strategy pc-game. There are 3 series of warcraft: warcraft 1 (Orcs and Humans), warcraft 2 (Tides of Darkness and the expansion: Beyond the Dark portal), warcraft 3 (The Rhein of Chaos and the expansion: The frozen throne). Later came the ultimate MMRPG World of Warcraft and its latest expansion The Burning Crusade. But Blizzard (the computer game manufacturer company) does not sell only software but also books, comics and other merchandise. Blizzard has created a successful brand build upon a wonderful story. It’s that story that sells like crazy. There are many other similar titles both for the strategy and the MMRPG game that simply cannot compete warcraft because of the strong community it has build over the years and is based on an evolving and absolutely consistent story. Figures appeared in previous versions of the game appear again in the multiplayer game giving the players a strong feeling of consistency and a flashback. When one remembers one in-game character from its childhood switching to another massive multiplayer role playing game is getting almost impossible. There is strong emotional connection with the game. That is the ultimate branding technique. Connect the brand with the users in such a strong emotional relationship that can never be replaced.

Traditional products’ marketing & a practical advice on how to become more effective in your business (whatever field you are in).

In the weekend I and my girlfriend were on vacation on a small town (very popular as a tourist attraction). One day in a traditional tavern they gave as after lunch a shot of a traditional drink. It was a sweet liqueur which helps one to digest food. Later on that day as we wandered through the main road of the town which is full of little shops that sell traditional products and souvenirs, we found that drink (which is called Tentoura) and we both instantly bought one bottle for our relatives. It was a very impulsive purchase. The same kind of purchases has occurred to us many times in the past and surely has happened to most of the people. The point here is that one “clever” shop owner of traditional products may exploit those impulsive purchases. He/she may make a deal with tavern owners to supply them for free with Tentoura on the condition that they give each client a shot of that drink after lunch or dinner. It’s a win-win situation; both the tavern owner and the shop owner earns from that kind of strategic alliance. I firmly believe that the shop owner will boost up his/her sales. Thing here is that (I believe) it’s hard to imagine such a marketing technique if you weren’t told about (at least it didn’t occur to me).

I mention the above story because it led me to the following (and now very obvious to me) conclusions:
We often say that one should think from the customer’s perspective and get on his/her shoes to figure out more ways to service one and market to him/her. Personally I totally agree with the above statement; however how was it likely to me to think of the above (marketing) technique? I mean, ok, I am going to think from the customer’s point of view…hm …em …let’s put some ads in the town’s stations and populated places…hm… let’s post an article on traditional products in the local newspaper/magazine or website…etc. To think out of the box – off the beaten track is easy to say but sometimes hard to actually do. Just thinking from the customer’s perspective many times is not enough; one should simulate customer’s experiences: he must go on vacation (although he is in his origin), he must live and act as a customer and try the same experiences and actions. Thinking is not enough; one may need to acquire some input (feelings, thoughts, senses, impressions, etc.). How can one implement the above conclusion? Try to find out a solution/opportunity/challenge not only with thorough thoughts but by interacting with people, places, objects; get a lot of input from anything you get in contact with.